Reservation: Your reservation becomes binding upon receipt of your written booking and a non-refundable deposit of 30% of the total price of the stay.
Check-in: The keys will be handed over between 2:00 PM and 7:00 PM. If you plan to arrive outside of these hours, please inform us via phone, WhatsApp, SMS, or email.
The number of people staying in the apartment must not exceed the number confirmed in the contract.
Check-out: On the day of your departure, we kindly ask you to vacate the apartment by 9:00 AM to allow enough time to prepare the accommodation for the next guests.
Information & Reservation Changes: If the guest wishes to change the date or the number of people compared to what is stated in the reservation, the landlord has the option to suggest an alternative, adjust the price accordingly, or cancel the reservation if the new requirements cannot be met. A refund will only be processed in accordance with the agreed terms. Prices during the New Year's week may differ from the regular rates.
Cancellation: Cancellations are unpleasant for both parties. Should the apartment be canceled and not rebooked, cancellation fees will apply.
For cancellations up to 30 days before arrival, 50% of the stay will be charged. For cancellations up to 15 days before arrival, 100% of the stay will be charged. In the case of no-show, late arrival, or early departure, the full cost of the booked stay will be charged.
Insurance and Cancellation Protection: We recommend taking out cancellation protection insurance through the HGV (South Tyrolean Hotel and Restaurant Association) to avoid unexpected costs.
Premium Calculation and/or Insurance Conclusion: >> European Holiday Cancellation Insurance
Pets: Unfortunately, pets are not allowed. We appreciate your understanding.
Non-smoking house: As we are a non-smoking house, smoking is not permitted in any of the apartments.
Tourist tax: The tourist tax is Euro 2.90 per person per night. Children under 14 years of age are exempt. This fee is not included in the price.
Conditions - Südtirol Alto Adige Guest Pass: Upon completion of the accommodation contract, the Südtirol Alto Adige GuestPas (consequently Guest Pass) will be issuedto the guest, which according to the decision of the South Tyrolean regionalgovernment No. 732/2022, is valid for the entire duration of their stay as well asfrom 0:00 on the day of arrival unto 24:00 on the day of departure. The Guest Pass includes the use of all public transport within the "südtirolmobil"network area as well as additional services, which vary depending on the tourismorganization. Detailed information can be found at: suedtirol-guestpass.info. The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium,appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Associationof Tourism Organizations of South Tyrol on November 16, 2022.The details of theadditional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing andmanaging the Guest Pass. Detailed information is available at: suedtirol-guestpass.info